Terms of Use

1. Scope of the service

DekNurse is a website with information for parents and caregivers, tools for keeping records about your baby, and a way to request home nursing visits from the DekNurse team of registered nurses.

• Everything on DekNurse is general information for parents. It cannot replace a diagnosis or advice from a doctor. If something about your baby does not seem right, please see a paediatrician or your nearest hospital.
• Reading the content, using the tools on this website and receiving answers in a LINE chat are not a diagnosis, a treatment or a prescription, and do not create a patient–provider relationship.
• A DekNurse home visit is nursing care, teaching and guidance about looking after a baby and supporting the family, given by a registered nurse within that nurse's professional scope. It is not an emergency service, it is not a medical diagnosis or treatment by a doctor, and it does not include prescribing. Where a nurse sees something that should be seen by a doctor, they say so and advise you to go.
• In an emergency, call 1669 or go to a hospital immediately. Do not wait for a reply from any DekNurse channel. None of them are staffed 24 hours a day.
• Content may be updated or corrected at any time, and parts of the service may be taken down temporarily without notice.

2. Accounts and signing in

• Signing in uses a LINE account only. This website has no password of its own and never sees your LINE password.
• Users must be adults who are the parent or the caregiver of a child. This website is not designed for children to use themselves, and any information about a child on it is entered by a parent.
• You are responsible for access to your own LINE account. If you use a shared device, sign out when you have finished.
• The team may suspend an account that uses the website inappropriately, such as spam, harassment, or attempts to reach someone else's data.

3. My Baby

My Baby holds what you enter yourself: a nickname, a date of birth, a profile photo, daily logs, development notes and the caregivers you list.

• The My Baby app at app.deknurse.com can be used once DekNurse gives you access, for the period the team sets (the team sets it directly or sends you a link to use). A caregiver invited by the owner of a baby book can use the app for as long as the owner's access lasts.
• When access ends, the app is locked. The data in My Baby is not deleted: it is kept until you delete your account or ask the team to delete it, and if you are given access again you continue from the same data. Accounts without access, or whose access has ended, can still sign in, contact the team and delete the account as usual.
• Once you sign in with LINE, My Baby is stored with your LINE account, so any device signed in to that account sees the same book.
• While you are not signed in, the website does not show the contents of the book. When you sign out, anything left in that browser is cleared, while the book attached to your account stays intact and comes back when you sign in again.
• While you have app access, you can edit or delete every field yourself and download your data from the My Baby page. After access ends, you can ask the team for a copy of your data.
• What is in the book is your family's private record. It is not shown publicly and it is not used for advertising.

4. Nursing services, workshops and shopping guides

• Sending a form on this website registers your interest so the team can contact you. It is not a confirmed booking and it is not a contract for services.
• The price shown with each service is the actual fee for that visit, not an estimate, except a price marked “From”, which is the lowest price of a package; the team tells you the actual price before the service starts.
• Extending care after the package and upgrading to 24-hour care are charged per day for the number of days agreed. A nanny is charged by the month, with a minimum of one month; the nanny price shown is a starting price, and the team tells you the actual price and working hours before the service starts.
• For a service that does not show a price on its card, the team tells you the price before scheduling, and the website does not take a deposit for that service.
• The price includes travel within the service area. The team confirms the scope of work, the timing and the service area with you before any appointment is made, and tells you about any cost beyond the listed price before you decide.
• Payment is made on the payment provider's own page, and DekNurse's systems do not store your card details. There is no shopping basket. The shopping pages are buying guidance only.
• Whether a service can actually go ahead depends on the team's availability and the areas covered at the time.
• Some Baby Mall sections show items recommended by our nurses through affiliate links to outside online shops. Every item of that kind carries a clearly marked affiliate label next to it. DekNurse receives a small referral fee from the shop, and the price you pay does not change.

5. Payment, deposits and rescheduling

• Every payment on this site's payment pages (gifts, and deposits for any nursing service that is open for payment on the website) is handled by Stripe, a payment provider, and accepts both PromptPay and credit or debit cards. You enter your payment details on Stripe's own page; card details never pass through, and are never stored by, DekNurse's systems.
• Day-care nurse bookings that the team sends you as a personal link in the LINE chat are paid by bank transfer to the company account shown on the booking page, with the transfer slip attached, or by credit or debit card through a Stripe payment link the team sends you in the LINE chat. A booking is confirmed only once the team has checked the slip or the payment received and confirmed it in the LINE chat; sending a slip or paying is not a confirmation on its own. To change the dates or time, cancel or ask for a refund, message the team with your booking number; the cancellation and refund point below applies.
• Once Stripe confirms the payment, a gift voucher is issued automatically and its link and card image are shown on the same page. If the system cannot complete that automatically, the team does it and contacts you.
• A PromptPay payment can take a short while to confirm after you scan it. The status on the website changes only once the payment provider confirms the money has arrived. If the status has not changed, please contact the team with your order reference before paying again.
• To cancel or ask for a refund, contact the team with your order reference. Each case is considered individually: for a gift, based on whether the voucher has already been used; for membership, based on the benefits already opened.
• Nursing services that are open for a deposit payment on the website take a 50% deposit after you send the request. The remainder is paid in person on the day the nurse arrives. At present no nursing service is open for a deposit payment on the website, while gifts are still paid on the website as usual.
• At present the main packages (Hands-on Care 7 · Complete Care 14, including extra days, the 24-hour upgrade and an added nanny), as well as Private Class & Nurture Plan · Custom Care and add-ons, are not paid on the website. The team discusses the details with you, confirms the appointment and tells you how to pay directly. Add-ons can only be bought together with a main package.
• The deposit is non-refundable, but the appointment can be rescheduled once, as long as you tell the team at least 24 hours before the appointment time.
• Paying the deposit is not yet a confirmed appointment. The team always contacts you to confirm the date, the time and the service area. If the team cannot provide the service you asked for, they will tell you and agree the way forward with you first.
• If a nurse cannot make the appointment, you choose what happens next: the team finds another nurse, you reschedule, or you get a full refund.
• Anything not covered on this page (cancellation by either side, or circumstances beyond anyone's control) is handled case by case, in contact with you.
• Every gift voucher carries its own expiry date, shown on the voucher and checkable from the link you received.

6. Membership levels and codes

• There are three membership levels: Silver (the default for every signed-in account), Gold, and Signature.
• Gold is not sold on the website. Anyone who buys a home care package (Hands-on Care 7 / Complete Care 14) receives 30 days of Gold with every package; the DekNurse team turns it on for the buyer's LINE account once the package is confirmed. Gold can also come from a Premium Care gift.
• Gold benefits already paid for on the website stay active until they expire, as before.
• Signature is not open to sign up for. It comes only when someone gives you a Signature Care gift.
• A code or link can be used once. The length of the benefits is not fixed: it follows the period stated with that package or code, counted from the day the benefits start (if you still have benefits that have not expired, the new period is added after your current expiry date), and the expiry date is shown in My Baby. When it ends, the account returns to Silver automatically.
• For accounts with My Baby app access (section 3), every My Baby feature works at all three levels. Gold benefits are extras on top. They do not unlock your own data.

7. Contact

• The main way to reach the team is the LINE Official Account @deknurse.
• When you send a question or a form, the team replies through the channel you gave. We do not guarantee a response time and we do not reply 24 hours a day.

8. Limitation of liability

• DekNurse provides the website and its content as it is. We make reasonable efforts to keep it accurate and available, but we do not guarantee that the website will run continuously or without error.
• Decisions about your baby's health are yours, together with the medical professionals actually caring for them. What is on this website is general information to inform that decision.
• DekNurse is not responsible for harm arising from using its content in place of a doctor's advice, or from not following its warnings about emergency signs.
• This limitation does not remove any right you have under Thai law.

9. Use that is not allowed

• Signing in with someone else's account, or letting someone else use your account to reach another family's book.
• Trying to reach another family's book or data without an invitation from the owner of that book.
• Recording data about a child when you are neither the person with parental authority nor authorised by them.
• Sending forms repeatedly by automated means, or anything else that disrupts the service for other families.
• Presenting content from this website as if it were a doctor's diagnosis or treatment instruction.

10. Intellectual property

• Articles, illustrations and content produced by DekNurse belong to DekNurse. You are welcome to read and share links; republishing commercially needs permission first.
• What you record in My Baby belongs to your family, not to DekNurse. We keep it so that the service you asked for can work. We do not sell it, we do not use it for advertising, and you can download it at any time.

11. Governing law

• These terms are governed by Thai law, and nothing in them takes away the rights you have as a consumer under Thai law.
• Where the Thai text and a translation are read differently, the Thai text prevails.

12. Changes to these terms

• The team may update these terms as the service changes, and the last-updated date shown on this page is always changed at the same time.
• Continuing to use the website after an update means you accept the version shown on this page.

13. Personal data

• We collect what the service needs to work. We do not sell your data and we do not use your baby's health records for advertising.
• The full detail (what is collected, where it is kept, who can read it, and how to ask for a correction or a deletion) is in the privacy policy.

For anything about personal data, contact the LINE Official Account @deknurse. You can also read more about where our content comes from and how the team works on About DekNurse.