Step 1
See the package it sits in
The consultation is part of the head nurse's home visits in Complete Care 14. See the details on the services page.
Newborn Care Consultation
Newborn Care Consultation
This suits families with a lot of questions who want help deciding where to start. The consultation covers everyday care and getting ready. It is not a diagnosis and it is not an emergency channel.
Where to find it
Nurse guidance on caring for your baby comes with the head nurse's home visits in Complete Care 14, where a registered nurse answers the questions your family has that day.
What this service helps with
Newborn consultation comes with head nurse visits in Complete Care 14: questions on feeding, sleep and routine sorted, and what needs a doctor flagged.
Who it is for
- First-time parents with several questions after coming home
- Families deciding which service or which caregiver training to choose
- Caregivers who want to separate everyday matters from signs that need a doctor
What this service helps you sort out
- Searching in several places and not knowing which advice suits your baby's age
- Not knowing whether to tackle feeding, sleep or the division of work first
- Worried, but unsure whether to contact a general care team or go to a clinic
What it usually covers
- Gathering your questions and putting them in order of urgency
- A review of your routine and your family's situation
- Pointing you to the knowledge and the services that match the issue
- A reminder of the signs that mean contacting a doctor or going to hospital
The actual scope is shaped around each family's situation and is agreed with the team before care begins.
How it works
Step 2
Message us on LINE and we'll call you back
Tell us your baby's age, what worries you and what you have already tried.
Step 3
The team confirms the details and the start date
The team confirms your area, the timing and the start date with you before any visit.
Step 4
Talk it through and set the next step
The nurse helps put your questions in order and reviews the options, then sums up what to do, what to watch, and when to see a doctor.
Why families choose DekNurse
Reading, asking DekNurse AI and writing to the team, each at the level that suits the question
General guidance is never dressed up as a medical diagnosis
Connects your question to the services and tools your family can carry on using
Related knowledge and services
Frequently asked questions
How is this different from asking DekNurse AI?
DekNurse AI generates its answers automatically with an AI model, and no medical professional reads them in real time. A consultation is a conversation with the team, who contact you back. Who answers and what the scope covers is confirmed before the service starts.
Can I use this for an emergency?
No. If your baby has difficulty breathing, blue lips or skin, seizures, unusual drowsiness or any other emergency sign, call 1669 or go to a hospital immediately.
What should I have ready?
Your baby's age, what is worrying you, how the last few days have gone, and any advice you already have from the hospital. That helps the team understand your situation faster.
Not sure which service to start with?
Message the team on LINE with roughly what you need, and they will call you back to help choose the package that fits your family. Nothing is booked yet, and the team confirms the scope and the start date with you before any visit.
See the services and pricesGetting in touch is not a confirmed appointment. The team always confirms your area, the details and the start date with you first.