Step 1
Send your topics
Tell us your baby's age, what worries you and what you have already tried.
Newborn Care Consultation
Newborn Care Consultation
This suits families with a lot of questions who want help deciding where to start. The consultation covers everyday care and getting ready. It is not a diagnosis and it is not an emergency channel.
What this service helps with
Talk through newborn care with the DekNurse team to put your questions about feeding, sleep, routine and caregiver readiness in order, and to separate out anything that should go to a doctor.
Who it is for
- First-time parents with several questions after coming home
- Families deciding which service or which caregiver training to choose
- Caregivers who want to separate everyday matters from signs that need a doctor
What this service helps you sort out
- Searching in several places and not knowing which advice suits your baby's age
- Not knowing whether to tackle feeding, sleep or the division of work first
- Worried, but unsure whether to contact a general care team or go to a clinic
What it usually covers
- Gathering your questions and putting them in order of urgency
- A review of your routine and your family's situation
- Pointing you to the knowledge and the services that match the issue
- A reminder of the signs that mean contacting a doctor or going to hospital
The actual scope is shaped around each family's situation and is agreed with the team before care begins.
How it works
Step 2
Put the questions in order
Separate the urgent, the everyday and the things to keep an eye on.
Step 3
Talk through the options
Review what fits your family's situation.
Step 4
Set the next step
A summary of what to do, what to watch, and when to see a doctor.
Why families start with DekNurse
Reading, asking the assistant and writing to the team, each at the level that suits the question
General guidance is never dressed up as a medical diagnosis
Connects your question to the services and tools your family can carry on using
Related knowledge and services
Frequently asked questions
How is this different from asking DekNurse AI?
The AI assistant answers automatically from a library of prepared answers. A consultation sends your request to the team, who contact you back. Who answers and what the scope covers is confirmed before the service starts.
Can I use this for an emergency?
No. If your baby has difficulty breathing, blue lips or skin, seizures, unusual drowsiness or any other emergency sign, call 1669 or go to a hospital immediately.
What should I have ready?
Your baby's age, what is worrying you, how the last few days have gone, and any advice you already have from the hospital. That helps the team understand your situation faster.
Not sure which service to start with?
Tell the team roughly what you need and they will help shape it around your family. Nothing is booked yet, and the team confirms the scope and the date with you before any visit.
See the services and their pricesSending the form is not a confirmed appointment. The team always contacts you first to confirm your area, the timing, the scope of care and the fee.